PAYMENT AND SHIPPING

Payment service for Germany:
Our prices include 19% german VAT and do not include shipping costs. It's possible to pay by bank transfer, by Paypal (+1.9% fees, also for credit cards) or by cash on pick up.

Payment service for the EU and Switzerland:
It's possible to pay by bank transfer or by Paypal (+1.9% fees, also for credit cards).
Bank transfers are free inside the EU.

Payment service for Non-EU-Countries:
It's possible to pay by bank transfer or by Paypal (+1.9% fees, also for credit cards).

Sebastian Sachse
Postbank -Giro- München
BIC:
PBNKDEFF
IBAN: DE37 700100800 865760804

PayPal account: planet@duskworld.de

Shipping costs inside Germany:
We always try to offer you the lowest shipping costs possible and normally ship via Hermes inside Germany. If you prefer DHL shipping you can choose it in the checkout process.

Germany
Hermes Parcel (up to 25kg)5,00 €
DHL Parcel (up to 5000g)7,00 €


Shipping costs outside Germany:

We always try to offer you the lowest shipping costs possible. We normally use the registered standard mail shipping by Deutsche Post, which is unrivaled cheap but takes its time. If you prefer fast (and insured) shipping you should choose international DHL parcel.

European UnionNon-EU-EuropeRest of the World
Big Envelope + Registered (up to 500g)7,00 €7,00 €7,00 €
Maxi Envelope + Registered (up to 1000g)11,00 €11,00 €11,00 €
DHL Parcel (up to 5000g)19,00 €33,00 €38,00 €


Delivery and deadlines:
We try to deliver as fast and completely as possible. Since we are dependent on suppliers too, there is a small chance that delivery may be delayed. In this case we will immediately contact you by email. Delayed delivery does not justify any claims of compensation.
Our average delivery time within Germany generally is 2-5 business days, within the EU generally 5-7 business days.
Delivery is done after we receive payment. Payment by Paypal: immediately, payment by bank transfer: after payment is received.

Customs duty/Import VAT:
For goods imported into countries outside the EU customs duty and/or import VAT may incur and is payable by the customer. Customs duty and VAT are not considered shipping costs and to be paid by you. Please be aware of any additional costs that may incur.
To provide a smooth import process, we will ship your order to non-EU countries with the necessary customs declaration and invoice.

Damage during shipping:
All items are checked and carefully packed by us. Nevertheless, should an order arrive damaged, please fill out a damage confirmation form in the presence of the delivery guy and contact us.


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